Refund
Policy

This document is intended to be used as a supplement to the ADVANCED PORTAL LTD (hereinafter, the “Company”, “We”, “Us”, “Our”) General Terms and Conditions, which together constitute a legally binding agreement between you and Company.

By making a purchase or an exchange you certify that you have read, understood, and agree with this Refund Policy.

This Refund Policy covers the following purchases:

• Virtual items (skins)
• Tokens

which all together referred to as “Products”.

Our Products are qualified as digital content (virtual items) which is exempt from the general withdrawal right due to their specifics upon the consumer’s prior express consent.

BY AGREEING TO THIS REFUND POLICY AND MAKING A PURCHASE YOU EXPRESSLY CONSENT TO THE LOSS OF YOUR RIGHT OF WITHDRAWAL AND WAIVE ANY RIGHTS IN CONNECTION THERETO.

YOU MAY REQUEST FOR A REFUND UPON THE FOLLOWING REASONS:

The Product was not received.

Please keep in mind, that:

We start processing your purchase after your payment has been approved. Normally, it takes seconds to confirm your payment but may take up to 3 days depending on your payment method. You may check the status of your payment in platform account.

If you sell an item, the funds received from the sale are frozen for up to 8 (eight) days. Users cannot access these funds until the freeze period ends. When freeze period ends, funds immediately become available for withdrawal or payment for other purchases on our website.

When a User purchases an item, full payment must be made immediately. The item will only be delivered after the User has confirmed the trade-in on their Steam account. In the event that a User does not confirm the trade-in on their Steam account within 10 minutes of completing their purchase, the full payment amount will be automatically refunded to their account on the Website. In the event that a selected item from the Website becomes unavailable for any reason during the purchase process, we reserve the right to cancel the transaction.

The company is not responsible for delays caused by the Steam platform (https://store.steampowered.com/) or any third-party services.

If you have not received the ordered Product for any other reason, please contact the Company Support using one of the methods outlined below. We will process the refund once we have confirmed the non-delivery.

Please be aware of potential fraudulent transactions. If the purchase was made by someone else and your payment credentials were used fraudulently, please contact the Company Support as soon as possible. We will conduct an investigation into the matter. If the money is still in our system, we will proceed with the refund. If it is not possible to issue a refund, we will inform you of the reason.

Without specifying the reason, you may request a refund for the transaction to top up your Balance within 14 days from the transaction date, provided that you haven't used the balance, requested the reversal of the transaction, and the payment method of the initial transaction supports refunds.

By default, purchases will be refunded to the payment method used to make the purchase. Depending on your payment method a refund may take up to 45 days. In the event your payment method does not support refunds, we will credit the amount of the refund to your platform account balance.

You can request a refund or get other assistance with your platform purchases via email: support@storeskin.vip

We will take all reasonable efforts to solve your request in a good faith and in accordance with the legislation of your country.