Refund
Policy

All refund requests must be submitted within 14 days of the relevant purchase or trade. Requests made after this window cannot be processed, since we are unable to reliably verify transactions or inventory changes that occurred further in the past.

1.1 Situations That Qualify for a Refund

A refund may be granted where there's clear evidence of a transaction-related fault, such as:

• Platform errors resulting in skins that were not delivered, duplicated, or only partially delivered.
• Payment processing mistakes, including duplicate charges or items assigned to the wrong account.
• Discrepancies traced to issues with our own systems or with the external services used for trading and delivering CS2 skins.

If you suspect any of the above, please reach out to support@storeskin.vip without delay.

1.2 Situations That Do Not Qualify

We are unable to issue refunds for matters outside our control, including:

• Buyer's remorse or changes in a skin's market value following the transaction.
• Skins that have already been used, transferred elsewhere, or included in further trades.
• Digital items that have been successfully delivered and made available in the buyer's account — these deliveries are generally treated as final.
• Problems originating from third-party platforms or external tools that fall outside our direct control.

2.1 Getting in Touch

To start a refund request, contact our support team at support@storeskin.vip with the following:

• Your account information, including Steam ID and order number.
• A description of the problem (e.g., wrong skin delivered, trade did not complete).
• Supporting evidence such as screenshots, payment receipts, or Steam trade history.

If you suspect an unauthorised transaction, please contact us before filing a chargeback or dispute with your bank or card provider, so we can investigate first.

General questions can also be sent to support@storeskin.vip.

2.2 How Requests Are Reviewed

Once received, our team reviews all supporting documentation thoroughly. We may request further evidence, such as Steam trade logs, to confirm what occurred. Eligibility is determined based on whether the issue stemmed from a fault on our platform. STORESKIN.VIP may retain order data, delivery confirmations, and related logs to prevent fraud, resolve disputes, and verify transactions.

2.3 Approval and Payout

Approved refunds are returned to the original payment method used. Depending on your payment provider, this typically takes 5–10 business days. You'll receive a confirmation message once the refund has gone through, along with any relevant notes from our team.

3.1 Possible Fees

Certain refunds may be subject to a processing fee charged by our payment provider. Where this applies, the fee amount will be disclosed and deducted from your refund total.

3.2 Final Say

All refund requests are reviewed at our discretion. We reserve the right to reject requests that don't meet our eligibility criteria or that appear to exploit the refund process. We aim to keep this process fair and transparent while protecting the security of the marketplace.

3.3 Time Limit

Only transactions within the 14-day eligibility window can be considered for a refund. We encourage keeping records of your purchases and trade confirmations in case you need to submit a request.

For any refund-related questions or issues involving your CS2 skins, our team is here to help.

Contact Information

ADVANCED PORTAL LTD
Company No. 17244751
Website: storeskin.vip
Support Email: support@storeskin.vip

Registered Office:
128 City Road, London, EC1V 2NX, United Kingdom

Our support team can guide you through a refund request, answer account-related questions, or help you track the status of your skins. Feel free to reach out as well if you notice any unusual activity on your account or need help with a transaction.

This Refund Policy is meant to clarify your options and the steps involved in requesting a refund. It is provided for general informational purposes only. While we work to resolve issues quickly and fairly, we recommend keeping your transaction records, trade confirmations, and any related correspondence on hand, as this helps us verify your claim and speeds up resolution.

All refund handling and customer support are carried out by ADVANCED PORTAL LTD in accordance with applicable laws and platform terms.